About This Privacy Statement

This privacy statement addresses the personal data we manage via our website, www.syncloria.com (the Website).

This privacy statement undergoes periodic review and revision, with the most current edition always available on the Website. We will also notify you of any substantial modifications to our privacy statement.

What Personal Details Do We Collect From You

When you subscribe to our newsletter, we acquire your email address.

If you follow our social media profiles – X, Instagram, Facebook and YouTube – we observe your social media handle together with any comments or interactions you make on our posts.

When you contact us, we collect your email address along with any additional personal information you include in your communication.

If you take part in any promotions or competitions, we also gather information about your entry and your email address.

These encompass all circumstances in which we directly obtain personal information from you.

We will also gather specific data when you access our Website and engage with its functionality, such as details about your device, IP address, and the sections of the Website you browse and interact with.

If you select a provider link – like 'claim bonus' or 'visit platform' – for betting odds or promotions featured on our Website, we will record details about this action along with data from the provider when you make a deposit, place a wager, or play games after going to their platform from our Website.

Furthermore, we collect, utilize, and share aggregated data including statistical or demographic information for our business operations. Aggregated data is not classified as personal information under legal definitions since it does not directly or indirectly identify individuals. For instance, aggregated data might include information about your (and others') Website activity to determine the proportion of visitors exploring particular articles, links, and sections of our Website.

We do not intentionally gather sensitive personal data, which includes information about your racial or ethnic background, religious or philosophical convictions, sexual activity, sexual preference, political views, labor union affiliation, health details, genetic information, and biometric data; as well as personal information connected to criminal activities or legal records.

Lastly, when we employ cookies, we will obtain data through these cookies based on your engagement with the Website and potentially other platforms. Please refer to our Cookies section for additional details.

Reasons for which we will utilize your personal information

This section describes how we will apply the personal information you share with us to perform the operations related to maintaining the Website and identifies the legal grounds we use for this processing. We have also specified our legitimate business interests where relevant.

Beyond the objectives mentioned above, we may also handle your personal information for additional purposes that we consider consistent with the previously outlined goals. We will modify this privacy policy accordingly when such changes occur.

Correspondence

If you agree to receive promotional communications, we will deliver marketing materials to you periodically. You will always have the ability to opt out of marketing by using the 'unsubscribe' option in any promotional message.

We may send you messages regarding service updates or including customer feedback questionnaires. These do not constitute promotional marketing.

Who else might we disclose your personal information to

We will disclose your personal information to the providers you access through the Website. It is essential to review their privacy policy as well to understand their handling of your personal information.

We may share your personal information with external parties (referred to as processors) who help us manage the operation of the Website.

Additionally, in specific situations we may disclose your personal information to:

• Legal consultants – when we need professional guidance.
• Authorities – when we determine it is required and appropriate to provide information upon request or when legally mandated.
• Potential investors or buyers – regarding any business transactions or reorganizations.
• Affiliated companies – to assist with the objectives outlined in this privacy policy.

We may also disclose your personal information when legally required to do so.

We may also provide aggregated data about Website usage (such as visitor numbers from different regions) to external parties, but this will not contain information that could personally identify you.

Transferring your personal information beyond the UK

The data we process may be stored at, and potentially sent to, locations outside of the United Kingdom and the European Economic Area (EEA). When transmitting your personal information outside of the United Kingdom and EEA, we will ensure adequate protection through appropriate security measures, including standard contractual provisions (or similar).

How long we retain your personal information

We will maintain your personal information only as long as required for the purposes it was collected. The factors determining how long we will keep your personal information include:

• whether we continue to have an active relationship with you;
• whether we have a legitimate reason to process your personal information (such as legal requirements to preserve transaction records for specified periods before removal); and
• the applicable statute of limitations (meaning any timeframe during which legal action could be initiated against us regarding your personal information, or periods where your data may be pertinent).

We may keep personal information about you for analytical purposes. When information is preserved for analytical purposes, it will always be de-identified, ensuring you cannot be identified from the data.

Your rights

You have these rights regarding your personal information:

• to request verification of whether we process your personal information and receive a copy of such personal information;
• to request updates to any inaccurate or outdated personal information;
• to request deletion of the personal information we maintain about you;
• to request limitations on how we process your personal information;
• to oppose processing based on legitimate business interests;
• to revoke consent where we depend on your consent for processing; and
• to transfer your personal information to another party.

For additional details about your rights and their exercise, or to submit any of the requests mentioned above, please contact us at info@syncloria.com.

We may require additional details from you to verify your identity and confirm your entitlement to access your personal information (or utilize any other rights). This serves as a security precaution to prevent personal information from being shared with unauthorized individuals. We may also reach out to you for more details regarding your request to expedite our response.

Your rights are not unlimited and there may be circumstances where we cannot fulfill a rights request. For instance, your ability to oppose processing based on legitimate business interests is limited when we determine that our interests are sufficiently important to supersede your interests and objection rights.

Cookies

The Website employs cookies. These are small text files saved on your device.

You can find additional information about cookies and how to deactivate them here.

Except for cookies that are essential for delivering our service to you, cookies will only be utilized when you have provided consent through our Consent Management Platform that appears when you access the Website.

We implement GA4 cookies and you can learn more about them here.

Additional Details

If you have questions or worries about our handling of your personal information, please reach out to us at info@syncloria.com.

If you are dissatisfied with our handling of any privacy concerns you bring to our attention, you have the option to file a complaint with the data protection authority. The Information Commissioner's Office serves as the regulatory body in England and Wales responsible for personal data protection and privacy. However, we encourage you to contact us first.